Customer Relationship Management System

Customer Relationship management poses unprecedented challenges in today’s businesses that require smart and forward-looking solutions. We offer you solutions that will not only meet the challenges but will also turn them into your advantage. Since the world has moved from a product centric to a customer centric business, every organization needs to collect, group and analyze huge chunks of customer data. We provide complete CRM Solutions with required integration with legacy systems and other applications. By using on premise software and online services that work the way people want to work, our solution enables you to make informed decisions and quickly adapt to rapid changes. Mature methodologies are adopted to design and implement scalable, reliable, robust, secure and easy to maintain business applications.

Our CRM solutions include:

  • Interactive Voice Recording
  • Agent Based Voice Recording
  • Computer Telephony Integration
  • Customer Management Interaction System

Key benefits of our Complaint Management system Q-R-C are as follows:

  • Perform trend analysis and spot recurring problems to drive root cause analysis
  • Track each Query, Request or Complaint through its lifecycle from capturing and initiation to assignment, reporting, and closure
  • Drop-down menus, logical validations, and auto-fill capabilities boost users efficiency and ensure accuracy of information
  • Send notifications to relevant departments and personnel and escalation mechanism is triggered based on severity and priority.
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